Complaints Procedure
Our commitment to handling complaints fairly and efficiently.
Making a Complaint
Contact us by:
- Phone: 01782 215215
- Email: contact@derbystreetpharmacy.org.uk
- In person: 17 Derby Street, Hanley
What Happens Next
- Acknowledgment within 3 working days
- Investigation by the Superintendent Pharmacist
- Full response within 20 working days
- Further escalation if not satisfied
External Bodies
If not satisfied, you can contact:
- General Pharmaceutical Council (GPhC)
- NHS England
- Parliamentary and Health Service Ombudsman